Privacy policy.

ParentPal (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2.1 Personal information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Account credentials (username and password)
• Children's information (names, ages, and any allergies, medical notes, emergency contacts or support needs you choose to record for bookings)
• Payment information (processed securely through Stripe)
• Booking and activity preferences

2.2 Automatically collected information

When you use our Platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, clicks)
• Location data (with your permission)
• Cookies and similar tracking technologies

We use your information to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you confirmations, updates, and support messages
• Communicate with you about activities and promotional offers
• Personalise your experience and show relevant activities
• Analyse usage patterns and improve our Platform
• Detect and prevent fraud and abuse
• Comply with legal obligations

4.1 Activity providers

When you book an activity, we share the information the provider needs to run the session safely and manage your booking. This includes the parent’s name, email address and phone number; the child’s name and age; any allergies recorded for the child; and any additional details the provider asked you to complete at booking time (such as emergency contacts or medical notes). Providers can view these details, and contact you, for the bookings made with them.

4.2 Service providers

We work with third-party service providers including:

• Payment processors (Stripe)
• Email service providers
• Cloud hosting services (Firebase / Google Cloud)
• Analytics providers

4.3 Legal requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

We implement appropriate technical and organisational measures to protect your personal information. No method of transmission over the Internet or electronic storage is 100% secure. Payment information is encrypted and processed securely through Stripe - we do not store complete credit card details.

Our Platform is designed for parents and guardians to book activities for their children. We do not knowingly collect personal information directly from children under 13. Parents provide information about their children to facilitate bookings.

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data (data portability)
• Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@parentpal.au.

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyse how you use our Platform
• Show you relevant content and ads

You can control cookies through your browser settings, but disabling cookies may limit your use of certain features.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years for tax and legal purposes.

ParentPal is based in Australia. If you access our Platform from outside Australia, your information may be transferred to, stored, and processed in Australia.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at: